How to clear my browser’s cache, cookies and history

Something is not working the way it should, you take your time to write to our support team and then you read those unpleasantly technical words:

“Please clear your cache and delete your cookies.” – And you just go: “What?”

Don’t worry, that’s easily done! Please choose the browser of your choice to read on how to proceed:

Safari (Apple)

Safari 8

Select >Safari >Clear History and Website Data...
Select the desired time range, and then click Clear History.
Quit all windows (>Safari >Quit Safari or Cmd+Q) and re-open the browser.

Safari 7 and below

Select >Safari >Reset Safari...
Select the items to reset and then click Reset.
Quit all windows (>Safari >Quit Safari or Cmd+Q) and re-open the browser.

Chrome (Google)

Enter into your browser bar: chrome://settings/clearBrowserData. Alternatively press Shift+Cmd+Back or go to the menu via >Chrome >Clear Browsing Data.
Select the following (minimum):
- Cookies and other site and plug-in data
- Cached images and files
Click Clear browsing data.
Quit all windows and re-open the browser.

Firefox (Mozilla)

Select in the menu >History >Clear Recent History. When the menu bar is hidden, press Alt to make it visible.
Choose the time range or Everything in the dropdown.
In the list, choose at least Cache and Cookies to delete.
Click Clear now.
Quit all windows and re-open the browser.

Edge (Microsoft)

Click the Hub icon in the top right (menu icon, burger icon with three horizontal lines).
Click the History icon, and then select Clear all history.
Select Browsing history, Cookies and saved website data, and Cached data and files. Click Clear.
Quit all browser windows and re-open the browser.

Internet Explorer (Microsoft)

In January 2016, Microsoft stopped support for Internet Explorer versions older than version 11 (exceptions for Windows Vista SP2 and servers). It is recommended to upgrade your operating system, if it does not support Internet Explorer 11.

Select Tools (via the Gear Icon) > Safety > Delete browsing history…
If the menu bar is hidden, press Alt to make it visible.
Deselect Preserve Favorites website data, and select:
- Temporary Internet files or Temporary Internet files and website files
- Cookies or Cookies and website data
- History
Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
Quit all browser windows and re-open the browser.

Opera (Opera Software)

Select >Opera >Settings, then Delete Private Data...
In the dialog box that opens, select the items you want to clear, and then click Delete.
Quit all browser windows and re-open the browser.

What’s a browser history?

Your browsers shows you a simple list of websites you have visited recently.

What’s a cookie?

Websites store data in small packages (“cookies”) on your computer to remember your visit. Some cookie information will last only for one visit (Oh, I keep this in the shopping basket for you, while you browse) some information will last until the next visit (Oh, hello, it’s you again!).

What’s a cache?

Web caches are temporarily stored data (document and image information) to speed up loading time and reducing the used bandwidth. The idea is to save already seen content in the “cache”, so it does not have to get downloaded anew. Caches can be stored on personal computers as well as servers. When you load a cached website, you might not get the latest actual version. Therefore it sometimes makes sense to delete the cache in order to load the latest possible version of a page.